Partner Gríana O’Kelly speaks with Arlene Harris of the Irish Times about the pitfalls associated with not using a certified, bonded Travel Agent.
Gríana states that booking a package holiday through a travel agent gives consumers more protection,” she says. “The obligation is on the agent to ensure the holiday and each part of it runs smoothly. But if you choose to book your holiday separately you will not have as much protection.”
However, she went on to point out that there is some good news for consumers. “The new directive (EU) 2015/2302 on package holidays and linked travel arrangements is targeted for transposition into Irish law by July 1st, 2018. Under this new legislation the protections offered to package holidays will be broadened to include customised packages.”
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